Delivery & Return Policy

Delivery Time:

We deliver every day from 2:00pm till 9:00pm by delivery associates based on the shipping method selected at checkout exclusively in Mansoura city.

Elembaby super speed: – Orders placed before 2 pm will be delivered between 2:00pm – 9:00pm on the same day *only in Mansoura city*

Other than Mansoura city
Your order may take from 2-7 working day.

Returns Policy:

It is our intention to ensure our customers are satisfied with their purchases from us.

If the product you receive is damaged, defective, counterfeit or not as described on the website, subject to return of the affected product to us within 14 days of its delivery and satisfaction of our assessment and validation process, you will be entitled to receive a full refund of the price paid for the product, (with the exception of any shipping charges, if any)

All products must be unused and in the same condition as received, in their original box and packaging, with the original invoice within 14 days of receipt by you. Except in respect of Products, we can’t refund or replace

Products we can’t process for return are listed below:

Makeup and cosmetic products
Nail Polish
Diapers
Baby wipes
Milk & nutrition items
Potty training items
Maternity Belt
Electronic items where the original seal is broken
Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period
Items that have been assembled, used, altered, or installed, unless defective
Items that were sealed and require their hygienic levels to be intact from the manufacturer
Clearance items clearly marked as non-returnable
Note: All items which are returned will be assessed and validated before they are accepted for a refund. If the stated issue is not found in the product you return, or if you return a product otherwise not eligible for a refund as listed above, the product will be sent back to you and your claim for a refund will be rejected.

How does Return Policy Work?

Initiate a Return Call to our Customer Service at 01101012342 (from 10 am to 6 pm) or contact our Customer Service by email at [email protected]

Schedule Pick-up will be scheduled by one of our courier services.
Return The Item Pack the item in its original state and packaging. Hand over the package to the courier representative.
Refund Processed Once we receive your returned item, we will inspect it and process your refund.
Cancellation

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.

Refund Policy

Once we have received and inspected the returned product(s) and approved the return by email to you, we will refund the price paid by you for the product(s) (with the exception of any shipping charges, if any) as follows.

If you paid:

– By credit/debit card: the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement, depending on the individual’s bank process.

– Cash on delivery: we will issue a store credit that you can use to order a replacement item or you can use it on your next purchase. Or simply transfer the credit balance to your personal bank account/ Postal Transfer will take up to ten (15) business days.

Please contact our Customer Service who will be happy to assist you with your request.